That is the 1st bad thing I have read about Nye's. I personally use V's House of Horsepower but would have no problem using Nye's if Ronnie wasn't there for us. Many forum users have Nye's power. Like EVERY company, there is always going to be that 1 person that just is never satisfied or has a horror story. If you got a company that has multiple problems and you see continuous complaints, then pass. If you find a company that sparks your interest and you can only find 1 bad thing about them, I wouldn't worry about the 1 complaint.