KY SPEED
I HAD A SMALL ORDER (ABOUT $85) ABOUT A YEAR OR SO AGO WITH THESE GUYS AND IT WAS A MESS,WRONG PLUG WIRES,NOT THE CORRECT PARTS, EXPLAINED THAT TO THEM THEY WANTED TO CHARGE ME POSTAL FEES FOR RETURN OR RESTOCKING,THAN A FEW UNRETURNED CALLS NEVER GOT IT IRONED OUT. I DID SPEAK TO DWIGHT HE SAID HE WOULD MAKE AN EFFORT TO HELP OUT, THAT DID NOT HAPPEN.SORTA "WE PROMISE NOTHING AND WE DELIVER" WAY OF THINKING
IN THIS DAY AND AGE OF THE INTERNET IT HAS CHANGED THE WAY WE DO BUSNIESS, WE ARE DEALING WITH EMAILS PHONE CALLS (PEOPLE WE NEVER SEE) .
ANYWAY I DO ABOUT 10K TO 15K IN INTERNET PARTS BUYING ANNUALLY. THATS JUST IN SMALL PARTS, PLUGS, WIRES, CAPS CARBS INTAKES, CAMS ETC, AND KY SPEED PARTS LOST ME AS A CUSTOMER FOR $85. THAT IS POOR BUSNIESS. TYPICALLY I START VENDORS WITH A SMALL ORDER USUALLY THE AD THEY ARE POSTING (IF I NEED THE PARTS) THAT IS WHAT I DID WITH KY SPEED PARTS.
I DID SEE DWIGHT/ THE COMPANY AT THE EXPO IN SCHAUMBURG IL AND THEY SEEMED TO BE BUSY WHEN I EXPLAINED WHAT HAPPENED TO ME THEY JUST RESPONDED WITH SORRY.
I WORK AN 8 TO 5 FOR A BIG COMPANY AND HAVE HAD A SMALL BUSNIESS FOR OVER 25 YEARS,
I HAVE NEVER ADVERTISED I HAVE LET MY WORK AND WORK ETHIC SPEAK FOR MY COMPANY, AND HAVE MORE WORK THAN EVER, ALL OF MY CUSTOMERS HAVE BEEN BY WORD OF MOUTH. (AND THEY DO GET A BIRD DOG FEE WHEN THEY GET ME A CUSTOMER) I WOULD NOT HAVE WRITTEN THIS BUT DWIGHT MADE A CLAIM THAT HE HAS HAD NO PROBLEMS.
ALSO: KENTUCKY SPEED YOU CAN RUN YOUR BUSNIESS ANYWAY YOU WANT, MANY FOLKS HAVE FOUGHT TO GIVE YOU THAT RIGHT......BUT I THINK YOU WILL FIND THAT YOU NEED TO CONDUCT YOURSELF WITH THE CUSTOMER IN MIND SO BE CUSTOMER FOCUSED, THE SMALL ORDER MAY LEAD TO ALOT MORE....,,, ONE OF THE WORST THINGS YOU CAN DO IS GIVE LIP SERVICE AND BY ALL MEANS DO NOT CALL A CUSTOMER A NAME ON A PUBLIC FORUM. I WILL BET THAT HURT YOUR BUSNIESS A LITTLE. IF YOU NEED TO TALK TO ME MY CELL NUMBER IS 708-308-0282 AND MY NAME IS JEFF
I KNOW I MAY HAVE A SMALL COMPANY MENTALITY, BUT I AM PRETTY SURE THAT IS OK
SORRY FOR ALL THIS RECTORIC BUT I FOUND THIS POST COMPELLING TO RESPOND TOO. AND GOOD LUCK TO ALL IN THE WAY WE DO BUSNIESS NOW