My name is Jeff Moll I am the president of Race Parts Direct . I would like to straighten out some miss information on here.First I would like to say Criticism of our operation is welcome In Fact I encourage it because it is the only way we can improve and grow. Slander on the other hand I will not tolerate and as a matter of fact I will aggressively defend against with up to and including legal action. First of all just to inform everyone and in the interest of honesty the name of this gentleman is Greg Reed from Fountain, MI . He ordered a BBC Crank pinning kit on 7/27 on our mail in phone line and due to normal quality control reasons it was recorded like all calls. It is an item that we have manufactured for us by an outside contractor.After reviewing the call I am able to shed some light on the situation. The day Mr.reed called in to order the item he was informed we were temporarily out of stock and that he could check back that we would have them back in stock the first or second week of august. He said "I am in a hurry and need it right away" He was told if he placed an order that we would ship in some time before aug 15. He agreed and the order was placed. His part came out of manufacturing on aug 4 and they raw part was delivered to us on aug 5.
We have phone records and recordings that Mr. Reed called several times and was repeatedly told when we projected his item would ship. The reason I am responding myself is ironically I also personally spoke with Mr. Reed and gave him a USPS priority mail tracking # 9101010521297368405655 that shows it was shipped on aug 5 (10 days before promised). No one ever offered any type of special shipping at our expense. He demanded free next day air when speaking to one of our receptionists and he was told that in this case you do not qualify for free express or second day because you knowingly ordered a product that we did not have .
As Far as the Wheel & transmission guy . We have been in business for 10 years in September. We have never sold transmissions or wheels . What are your names? I can assure you if this actually happened to you it was not with us !
Our phone in Mail Order Hours of Operation are Mon- Thursday we are closed on Fridays during racing season !