jjentracing

Hey guys I was needing some feedback on a practice tree I sold. I had a buyer that wanted the item and I told him that I could ship it from work UPS and that it would save him some money if he wanted so we agreed on this. He e-mailed me awile ago that two of the bulbs are bent, one lense is cracked, and the package was open when it arrived. What are your opinions on this. Nothing was wrong with tree when shipped, but we never discussed insurance or anything. I am going on what I was told in e-mail, I havnt talked to the guy yet. I gave him my number in case he ad lost it and told him to call me this evening. Any suggestions? Thanks!!